Your UpdatePromise partner benefit
Discover why thousands of dealerships are changing how they train their service advisors and leaders.
Activate Training AcademyGet started and see results in the next seven days.
45 days of Academy access included for free.
400+ courses & resources
One complete Fixed Ops training library.24/7 access
Learn on your schedule, on any device.30 min each week
Focused online learning. Practical application.What happens next
From setup to your first performance strategy session, you’ll know what happens next, who handles it, and what your team needs to do.
Before your team starts
VISPERIO coordinates with your UpdatePromise Client Success Specialist to connect Academy training with your new partnership or existing setup.
At kickoff: confirm goals, team details, access dates, and your strategy session.
At team launch
VISPERIO sets up access and gets your employees started. Each team member completes their personalized learning path survey.
We assign learning paths based on each person’s role, goals, and development needs.
Every week
Your team trains at their own pace, on their own schedule. Plan for 30 minutes of online learning each week, then put those skills to work on the service drive.
Managers receive progress reporting to keep development and follow-through visible.
During your 45 days
Your service manager and leadership team meet with an UpdatePromise Client Success Specialist and VISPERIO Fixed Ops expert to discuss progress, set priorities, and define next steps.
One virtual manager performance & strategy session is included in your free period.
Your role as the manager
VISPERIO handles Academy setup, learning paths, and reporting. Setup, the employee survey, and your strategy session require time in addition to weekly online learning.
Inside the Performance Academy
Develop your service advisors, managers, and entire Fixed Ops team in one place. Bring onboarding, practical skill development, and dealership resources together with personalized learning paths and 24/7 access.
Explore the training catalog
Discover the training solution that delivers all three without disrupting your service drive.
Give your team the skills to perform.
Turn training into action on the drive.
Keep progress visible and coaching focused.
Focused learning. Practical application.
Let VISPERIO handle the training while you focus on your dealership. Give your team practical skills to apply on the drive, with expert guidance and daily accountability to keep development moving.
Plan for 30 minutes of weekly online learning. The initial survey, setup, performance meetings, onsite training, and FLA require additional time.
Onsite training & leadership development
Bring hands-on training to your dealership with Performance Lab, or prepare current and future service managers through the Future Leadership Academy. Each program is available through separate enrollment.
Onsite team developmentBuild stronger habits where service happens.
Start with a one-day onsite launch. Then bring your team together approximately every 90 days for a full day of service-drive practice and leadership review. Continue Academy development between visits.
Available separately. Additional enrollment required.
Schedule a meeting
Leadership developmentBuild your next generation of leaders.
Prepare your next leader before the role is open. This structured, 12-month program develops current service managers and high-potential team members through coaching, applied work, and shared accountability.
Available separately. Private cohorts of up to 12.
Schedule a meetingA few things to know
Want to talk it through?
Call 866.963.8015
New and existing UpdatePromise customers qualify for the first 45 days of complimentary Fixed Ops Academy access. Use the short activation form to request your partner benefit. VISPERIO will coordinate the details with UpdatePromise.
Full Academy access includes the library of 400+ courses and resources, personalized learning paths, video roleplay and assessments, live group sessions, your resource hub, feedback tools, progress tracking, and one joint virtual performance strategy session with your service manager and leadership team, a VISPERIO Fixed Ops expert, and your UpdatePromise Client Success Specialist.
Continued Academy participation is arranged directly with VISPERIO. The team can walk you through your continuation options and the level of support that fits your dealership.
Your team learns at its own pace, on its own schedule. Plan for 30 minutes per week, plus the initial personalized learning path survey. Managers also participate in setup and the included performance strategy session. Performance Lab and Future Leadership Academy have their own time commitments and require separate enrollment.
Share your team details and priorities at setup, help the team make room for 30 minutes of weekly learning on their own schedule, discuss progress, and join the performance strategy session. VISPERIO handles Academy setup, learning paths, and reporting so you have a clear plan to reinforce with your team.
The service manager and leadership team meet with an UpdatePromise Client Success Specialist and a VISPERIO Fixed Ops expert to discuss progress, set priorities, and define next steps. One virtual session is included during the complimentary 45 days. Ongoing monthly sessions and continued Academy access are arranged with VISPERIO as part of your continuation plan.
No. The complimentary benefit covers Academy access and one virtual performance meeting. Performance Lab is an additional onsite program. FLA is a separate, 12-month leadership development program. Both are available through additional enrollment.
VISPERIO coordinates your Academy rollout with your dealership and UpdatePromise Client Success Specialist. Your team receives access, completes a personalized learning path survey, and starts assigned training. Academy access dates and the included performance strategy session are confirmed at kickoff.
Your partner benefit is ready
Send a simple activation request. VISPERIO will coordinate the details with UpdatePromise and reach out to get your team started.
Or connect with your UpdatePromise representative.
training@visperio.com 866.963.8015
Share your dealership name and contact details in the short activation form.
Our team connects with UpdatePromise, confirms your setup details, and reaches out to begin onboarding.
Complete your personalized learning path survey, begin training, and join your included performance strategy session.
Offer details: Complimentary Academy access is available to new and existing UpdatePromise dealer partners who are UpdatePromise customers, for the first 45 days. Includes one virtual performance meeting. Performance Lab and Future Leadership Academy are separate programs requiring additional enrollment. Continued Academy participation beyond 45 days is arranged with VISPERIO.